Privacy Policy for SeeLocal

Effective Date: July 19, 2025

At SeeLocal, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you use our mobile app and related services.

1. Information We Collect

We may collect and store the following types of data:

Personal Information: Name, email address, username, profile picture, bio, and selected user role (e.g., customer or tour guide).

Tour & Event Data: Created tours, joined tours, favorites, messages, and booking activity.

Authentication: Secure login credentials (hashed) and optional third-party login tokens.

Payment Status: We receive confirmation of successful or failed payments through Stripe. We never store full credit card numbers or banking credentials.

Device & Usage Info: Device type, crash logs, app performance metrics, and general usage behavior.

2. How We Use Your Information

Your information helps us:

• Create and manage your SeeLocal account
• Enable bookings, messages, and social features
• Process payments securely through Stripe
• Pay tour guides after completed tours
• Improve app performance, safety, and user experience
• Comply with legal and regulatory obligations

3. Payments & Payouts

All customer payments are processed securely through Stripe. SeeLocal does not store or retain full payment card details.

After a tour is completed, guide earnings (tour price minus SeeLocal service fee) are paid out by SeeLocal to the guide using off-platform payout methods such as e-transfer. Financial payout information is handled securely and is not shared publicly.

4. Data Sharing

We do not sell or rent your personal data. We only share it:

• With other users where required for bookings and messaging
• With trusted service providers such as Firebase and Stripe
• When required by law or to protect user or platform safety

5. Data Security

We protect your information through:

• HTTPS encryption
• Hashed passwords
• Restricted admin access
• Secure third-party infrastructure (Firebase, Stripe)

6. Your Rights

You may:

• View, update, or delete your profile at any time
• Request full account deletion at Sales@seelocal.ca
• Control device permissions and notifications through your device settings

7. Children's Privacy

SeeLocal is not intended for children under the age of 13. We do not knowingly collect personal data from children. Any such accounts will be removed immediately.

8. Changes to This Policy

We may update this policy from time to time. All changes will be communicated within the app or via email.

9. Contact Us

For any privacy-related questions, please contact:

Email: Sales@seelocal.ca

Website: seelocal.ca